الاستبدال والاسترجاع

Return and exchange policy: The item cannot be exchanged or returned except in the following cases: presence of a manufacturing defect, the item arriving damaged to the customer; a mistake from the store, the item arriving in a different size than stated in the invoice, and therefore immediate contact must be made via WhatsApp with the order number within a maximum of 24 hours from receiving the order. Delay under any circumstances will be considered misuse/negligence and will not be accepted. Contacting the store by any other method than previously mentioned will not be accepted. If there is an issue with the size of the item, it must be proven by measuring the item with a meter (in inches) and attaching photos to prove the size error via WhatsApp. The store has the right to inspect the returned item and verify the defect before refunding. All fabric types are written in the description box under the abaya, so if the fabric type does not suit the customer, it is not considered a manufacturing defect and the return request will not be accepted. Excess threads can be removed with scissors and are not considered a manufacturing defect. If the product has been modified by the customer, the return or exchange request is not accepted. Return or exchange requests will not be accepted if a defect appears in the abaya after use or in case of misuse of the item. The abaya should be cared for and washed according to the attached instructions. The product with a clear defect that cannot be fixed can be returned or exchanged. If the defect can be fixed, the customer can repair it and be compensated for the cost of the repair, or return the item to the store for repair. If the defect can be fixed by the customer, they will be compensated with the repair cost, or the repair will be done free of charge at Loreid Line. The repair period is from two to 20 working days. In offers and packages, the value of the returned items is calculated after distributing the discount across the entire order. The product cannot be permanently returned in the following cases: if the customer requested (special modifications) to the item in size or model or added any external modifications; or if contact was made with the store more than one day after receiving the order.